Biofirefuel Terms And Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by 27 Catering Limited. If you have any queries about these terms and conditions or if you have any comments or complaints about our website, you can contact us: Team@biofirefuel.co.uk

1.         The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2.         Ownership of rights

All rights, including copyright, in this website are owned by or licensed to 27 Catering Limited. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3.         Accuracy of content and defective goods or materials

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

3.1 All goods are sold and or supplied by the Seller upon the terms that no warranty condition representation or guarantee as to the quality or condition of the said goods or their fitness for any particular purpose is given by the Seller nor is such warranty condition representation or guarantee to be implied by statute common law or otherwise. The seller shall not be responsible for any damage or loss howsoever arising directly or indirectly or consequently out of Goods supplied or by reason of any failure of Goods supplied to be suitable for any particular purpose or to comply with any specification or formula. Even though the type samples serve to show only the approximate character of the Goods as a whole the Seller accepts no liability for specific characteristics or properties of Goods unless these have been expressly given. If written notice is given to the Seller within one month of delivery of any defect Goods and the Seller agrees that the Goods are defective the Seller will at his own opinion replace defective Goods or refund the purchase price of the defective Goods. Defects in any delivery of Goods or materials shall not be ground for cancellation of the remainder of the order of contract. 

4.         Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5.         Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6.         Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7.          Pricing and VAT

The prices payable for goods that you order are as set out in our website. On our product pages, we show prices exclusive of VAT. Prices are correct at the time of entering information. 

Important: bioethanol is offered for sale at both standard 5% and reduced 20% VAT rates. If the intended use of these products is solely for domestic heating purposes, you can order via this website and the 5% VAT rate is applicable. If you are a business, or a reseller (i.e. you are not a domestic user), you must contact us to place your order where the 20% VAT rate will be applied.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8.         Payment terms

We will charge you immediately in full upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9.         Delivery

9.1 Delivery is free on all to the UK mainland. There will be an additional delivery charge for Northern Ireland, Highlands & Islands, I.O.M., Scilly Isles and the Channel Islands and selected areas of Scotland. Delivery charges will be calculated during the checkout process. In the case of cancellation, we will immediately refund the payment. This can take up to seven working days to appear in your bank account.

9.2 Standard delivery (UK Mainland) is 1-2 working days. Orders have to be received by 12pm to receive 1-2 working day delivery. Deliveries outside of the UK Mainland will be delivered in 3-5 working days. biofirefuel work closely with our couriers but we do not take responsibility for failed specific day deliveries, though we will do our utmost to track the delivery and arrange delivery at the next available opportunity.

9.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. The Seller shall not in any way be liable for any injury, deleterious effects or consequential loss resulting from the application of any process treatment or storage of the Goods after the delivery. 

9.4 All orders placed without specific delivery instructions require a signature upon delivery. From that point on, you assume responsibility for any loss or theft of goods, and biofirefuel will not be liable for replacing lost or stolen goods.

9.5 If specific delivery instructions are provided during the checkout process or you opt for a parcel to be left in a safe place you are deciding on the way your parcel is to be delivered. From that point on, you assume responsibility for any loss or theft of goods, and biofirefuel will not be liable for replacing lost or stolen goods.

10.       Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

11.       Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

12.       Discounts

12.1  Discounted  prices are given at the discretion of the Company and on the strict understanding that the Company Terms of Trade are adhered to. Delay of payment will be deemed to be a breach of this understanding and any discounts may be withdrawn by the company.

12.2     Coupon code discount savings

Coupons cannot be used in conjunction with other coupons and already discounted items.

13.       Cancellation rights

13.1     Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

13.2     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.3     Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/Debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

14.       Cancellation by us

14.1     We reserve the right to cancel the contract between us if:

14.1.1  we have insufficient stock to deliver the goods you have ordered;

14.1.2  we do not deliver to your area; or

14.1.3  one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15.     Returns Policy

15.1    We accept returns as long as the product to be returned is unused, unopened and in its original packaging . We accept exchanges as long as the product to be exchanged is unused, unopened and in its original packaging. Customers have a maximum of 30 days from purchase date to return products or make an exchange.

15.2    The customer can organise the return at their own cost to our warehouse: 27 Catering Ltd t/a Biofirefuel, Unit K, Goyt Mill, Upper Hibbert Lane SK6 7HX.  Alternatively, we can organise the return for the customer. We will quote the return cost which will be dependent on the weight of the order. We do not charge a restocking fee.

15.3    Once the items have reached our warehouse, we will process the return within two working days. Depending on the processing speed of the acquiring bank, the customer will receive their refund within 5 working days.

16.       Liability

16.1    Damage claims and non-delivery: Claims for damage and shortage, must be made in writing within 3 days of receipt of Goods. Claims for non-delivery of Goods must be made within 7 days of despatch confirmation or invoice. If you notify a problem to us under this condition, our only obligation will be, at your option:

16.1.1  to make good any shortage or non-delivery;

16.1.2  to replace or repair any goods that are damaged or defective; or

16.1.3  to refund to you the amount paid by you for the goods in question in whatever way we choose.

16.2     Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

16.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.4     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16.5      All, if any, statements recommendations and advice given(whether before or after this contract)by the Seller to the Buyer or its servants or agents as to any matter relating to the Goods are given without liability on the part of the Seller and the Seller hereby represents and warrants to the Buyer that no representation has been made to the Seller by or on behalf of the Buyer before entering into the contract and no representation made to the Seller by or on behalf of the Buyer has in any way induced the Seller to enter into the contract. All descriptive advertising and other material issued by the Sellers based on the Sellers experience and tests is believed to be reliable, but no responsibility is accepted from errors or for infringements of trademarks or copyrights. 

17.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time.

18.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22.       Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.